Blame it on the Weather—A Study Reveals that Guests Leave More Negative Restaurant Reviews in Bad Weather

Posted by Marisa Upson on May 22, 2019 9:00:06 AM

As many of you in the restaurant industry are aware, online reviews can either make or break you. One study found that reviews regarding a...

Cheese Storage Best Practices

Posted by Kathleen Serino on May 7, 2019 9:00:00 AM

Cheese keeping is simple, especially in a restaurant kitchen. Ensuring cuts and whole wheels remain pristine takes treating them with some light...

Music to Your Customers’ Ears

Posted by Carolina Bevad on May 3, 2019 9:00:00 AM

My favorite restaurant is a small, local spot. The ambiance is beautiful and detailed, the service is friendly and knowledgeable, and, obviously,...

How Pooling Tips Can Be Beneficial in Some Restaurants

Posted by Rachel DeSimone on Apr 29, 2019 9:00:00 AM

I recently wrote a piece about servers pooling tips in restaurants versus taking their individual tips home at the end of a shift where I...

Five Books Everyone in the Hospitality Industry Should Digest

Posted by Robert Davis on Apr 16, 2019 9:00:00 AM

Books are one of the best ways we gain knowledge. Still, over one-quarter of adults in America won’t read a book this year. There are several...

The Future of Customer Connections is Personal

Posted by Robert Davis on Apr 11, 2019 9:00:00 AM

Technology has forever changed our definition of “connected”. Before social media, cell phones, and the internet, people connected through social...

Franchise News: DOL Proposes Four-Point Test to Determine Joint Employer Status

Posted by Marisa Upson on Apr 9, 2019 9:38:34 AM

It started in 2014—the year that the National Labor Relations Board (NLRB) recommended that McDonald’s be considered a co-employer and partially...

The 3% Kitchen Appreciation Fee: Bridging the Wage Gap in Boston Restaurants

Posted by Rachel DeSimone on Apr 5, 2019 9:00:00 AM

Over the past couple of years some restaurants in Boston have begun to add an optional 3% service fee onto diners’ checks, referred to by some as...