The atmosphere of your restaurant will make your customers choose yours over a competitor’s. According to Help Scout, customers will tell 9 people about good experiences and 16 about bad ones. Therefore, to ensure you have returning customers, you need to create an inviting and serviceable atmosphere in your restaurant.
Here are five ways to improve or create an inviting atmosphere in your restaurant.
- Customer service
The friendly and smiling faces that serve your customers can make all of the difference in how inviting your restaurant appears. Make sure your staff is properly trained and knowledgeable of your product offerings. These factors will ensure they can give your customers the best dining experience possible.
A restaurant’s theme must coordinate with the colors, lighting, and dishware because it allows customers to easily distinguish your restaurant from others. Coordination has also been shown to be a factor which helps facilitate the overall operation of your restaurant. Customers notice when a restaurant’s operations flow smoothly and it will go a long way toward retaining customers.
A unique style can make your restaurant feel inviting, even before your servers greet the customers. The ambiance created by your restaurant’s style can affect how long customers stay, how quickly they eat, and your overall profitability, according to a study by RanceLabs.
Making sure your restaurant plays music that fits your clientele is important. You shouldn’t play metal music if you want to be known as a swanky steakhouse, and you shouldn’t play country music if you want to be known as a Rock-n-Roll dive bar (unless that’s what your customers want). Music helps create the atmosphere of a restaurant, so choose wisely.
Nothing invites a customer back to a restaurant more than its cleanliness. Not only do the floors, walls, and plates have to be clean, your employee do as well. Making sure your employees always wash their hands after using the restroom and look clean before starting their shift can go a long way to inviting customers back.