Marisa Upson

Marisa Upson
Marisa began her career in hospitality as the owner of Breath of Life, a spa and retreat located on the Central Coast of California. From there she headed east, managing several resorts and restaurants from venues as varied as guest ranches in Colorado to remote resorts surrounded by the mesas and beautiful canyons of the Southwest. Her varied career has found her as a quality assurance manager in a meat processing company to writer and editor of books, technical proposals and articles ranging from health and fitness to restaurant and hotel trends. She now happily brings her writing and hospitality experience to Restaurant Nuts.

Recent Posts

Building Customer Loyalty

Posted by Marisa Upson on Mar 20, 2019 9:00:00 AM

On March 6, B’s Cracklin’ in Atlanta burned to the ground. This restaurant had been opened just three years ago by Bryan Furman, a one-time...

Chat Bots—A Key to Great Customer Service

Posted by Marisa Upson on Mar 14, 2019 9:20:07 AM

A chat bot is, as the name implies, a “robot” that is designed to “chat.” This computer program was created to simulate conversations over the...

How Buffalo Wild Wings is Planning on Turning Around its Downward Spiral

Posted by Marisa Upson on Mar 11, 2019 9:00:00 AM

They seem to have it all—a nationally recognized brand name that calls in sport’s enthusiasts and their family and friends for a game-day spent...

The James Beard Semi-Finalists Leading up to the Big Gala—May 6 in Chicago

Posted by Marisa Upson on Mar 5, 2019 12:09:47 PM

On February 27, the 2019 James Beard Restaurant and Chef Award semifinalists were announced! This award recognizes restaurants and chefs across...

Take-Aways From TDN2K’s Restaurant Guest Satisfaction Snapshot

Posted by Marisa Upson on Feb 27, 2019 9:00:00 AM

Despite the arrival of the Polar Vortex in January, restaurant guests seemed to brave the elements in order to get to their favorite eateries....

How to Partner with Nonprofit Organizations

Posted by Marisa Upson on Feb 5, 2019 9:00:00 AM

Increasingly important to restaurant guests is not just the quality of service or cuisine, it is also the heart of the matter. In today’s world,...

Facebook Data says: Add Healthy, Global Cuisine to your Menu

Posted by Marisa Upson on Jan 30, 2019 9:00:00 AM

Facebook IQ’s 2019 Topics and Trends Report offers business owners a chance to see topics that mattered to Facebook users during 2018. This allows...

Restaurants Embracing the Paleo and Keto Craze--Crafting Menus with the Latest "Healthy Trends" in Mind

Posted by Marisa Upson on Jan 23, 2019 9:00:00 AM

While health trends can change as quickly as the weather in the Mid-west (a Chicagoan’s favorite saying: If you don’t like the weather, just wait...